In compliance with the duty to safeguard information and personal data and based on the provisions of Articles 3 section I, 8, 12, 15, 16 and other related articles of the Federal Law on Protection of Personal Data Held by Private Parties, who provides the service, makes available this Privacy Notice. Telecomm Brokers & Associates, S. de R. L. with trade name TBA makes available this Privacy Notice.

IDENTITY AND ADDRESS OF THE PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA Telecomm Brokers & Associates, S. de R. L. with commercial name TBA, located at Prolongación Paseo de los Héroes 5A, interior 201, Colonia Escolar Agua Caliente, Tijuana, BC. Mexico, is the person responsible for the use and protection of your personal data.

PERSONAL DATA USED To carry out the purposes described in this Privacy Notice, we will make use of the following personal data:

    a) Contact information 
    b) Identification data 
    c) Data on physical characteristics 
    d) Billing data 

COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES We use cookies, web beacons and/or similar technologies to enhance your experience on our website. These tools collect information such as your IP address, browser type, pages visited and the duration of your visit. This information may be used to analyze trends, administer the site and improve our services. You can disable these technologies in your browser settings, but please note that this may affect the functionality of the site.

SECURITY MEASURES AND TIME OF CONSERVATION We have implemented technical, administrative and physical security measures to safeguard the security of your personal data, complying with legal standards. The retention of your data will be extended for a period of 12 months thereafter and permanently during the period of the business relationship, consistent with the purposes set forth in this notice and the corresponding legal deadlines.

PURPOSES OF PERSONAL DATA PROCESSING We will use the collected data for the following purposes, which are necessary for the requested service: 

    a) Purpose of contact, clarifications and communication
    b) Billing and collection purposes
    c) Purpose of shipment and delivery of products and services 
    d) Purpose of establishing a business relationship 

In addition, we will use your personal information for the following purposes, which are not necessary for the requested service, but which allow and facilitate us to provide you with better service:

    a) Purpose of sending promotional information
    b) Purpose of conducting satisfaction surveys
    c) Affiliations and commercial preferences

TRANSFERS OF DATA THAT ARE MADE 
We will not share your personal data with third parties, except for legal requirements. The data will be used exclusively for the purposes outlined in this Privacy Notice.

MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION You have the right to know the personal data we have about you, as well as their use and the conditions under which they are treated (Right of Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Right of Rectification); to request the removal of your data from our records or databases if you consider that its use is not in accordance with the principles, duties and obligations established by law (Right of Cancellation); as well as to oppose the processing of your personal data for specific purposes (Right of Opposition). These rights are known as ARCO rights.

Below, we provide the contact details of the person or department in charge of handling requests related to ARCO rights:

Name: Data protection, privacy and information security

Address: Prolongación Paseo de los Héroes 5A, interior 201, Colonia Escolar Agua Caliente, Tijuana, BC, Mexico.

Phone number: +52 664 973 2544

E-mail: privacidad@telecomba.com. 

If you wish to exercise your rights of access, rectification, cancellation or opposition to the processing of your personal data or limit its disclosure, you can submit the respective request through the following e-mail address: privacidad@telecomba.com. The response to your request will be communicated as follows: Responses will be sent by email to the email address provided by the interested party. The deadline for providing a response to your request will be as follows: 15 working days.

OPTIONS AND MEANS THAT THE CONTROLLER OFFERS TO THE OWNERS TO LIMIT THE USE OR DISCLOSURE OF THE DATA If you wish to revoke the consent granted for the processing of your personal data or limit its disclosure, you may submit the respective request through the following email: privacidad@telecomba.com. The communication of the response to the request for revocation or limitation of disclosure of your data will be carried out as follows: Responses will be sent by e-mail to the e-mail address of the data subject. The response to the request for revocation or limitation of disclosure of your data will be provided within a maximum period of: 15 working days.

CHANGES TO THE PRIVACY NOTICE This privacy notice may be modified, changed or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons, therefore, we are committed to keep you informed about the changes that this privacy notice may undergo, however, you may request information about whether it has undergone any change through the following link: telecomba.com/en/privacy

Last update: December 19th, 2023.